You can check cards with ISIC / ITIC / IYTC or AliveID logos, either by scanning the QR code or typing in the card number.

Most physical cards don't have a QR code. In this case, please type in the card number. All digital cards in Alive App or ISIC app? have a QR code, usually on the first page. If this is not the case, please check other pages of the card by swiping left.

Yes, you do. Alive Verify checks validity in real-time.

Yes, Alive Verify is also a web-based application at aliveverify.com. You can open it in any browser to sign in.

If you have a QR scanner, plug it into your computer and scan the code while Alive Verify is open. You will need to click on the "Verify by card number" button first, and then scan the card.

Yes, it is designed this way. Each branch has one login, that can be used by multiple users at this branch. That means that you can have for example 4 mobile phones that are using the same login information at the same time.

As Alive Verify is usually used by multiple users, we do not allow users to reset it. You will need to contact us by email for manual reset. Also, you can find your password in your email that was used for initial set up.

Alive Verify will give your staff information on the reason why verification was not successful, so the staff can inform the customer. You should not give the discount in this case.

You can find it in the app or desktop by clicking on your profile picture in the right corner of the app, under the section "latest transactions."

Please use our contact form here or email us at info@aliveverify.com, and we will get back to you. It usually takes us 24 hours to respond. Alive Verify is a part of the new standard contract required to start accepting ISIC/ITIC/IYTC or AliveID cards.